10 Jubilee Road, Newtownards, BT23 4YH 028 9181 8007 Mon–Fri 9am – 3pm  •  Sat 9am – 1:30pm

Privacy Policy

Last updated: 4 July 2026

This Privacy Policy explains how Ards Fuels collects, uses and protects your personal information when you visit ardsfuels.co.uk or place an order with us. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Ards Fuels is a family-run fuel supplier based in Newtownards, Northern Ireland. For the purposes of data protection law, we are the “data controller” of the personal information you provide.

  • Business: Ards Fuels
  • Address: 10 Jubilee Road, Newtownards, County Down, BT23 4YH
  • Email: office@ardsfuels.co.uk
  • Phone: 028 9181 8007

2. The information we collect

Information you give us – when you create an account, place an order or contact us, we may collect your name, delivery and billing address, email address, phone number, order details and any message you send us.

Payment information – card payments are processed securely by our payment provider (WooPayments, powered by Stripe). We do not see or store your full card details on our website.

Information collected automatically – when you browse the site we may collect your IP address, device and browser type, the pages you view and the terms you search for, using cookies and analytics tools. Analytics and marketing cookies are only used with your consent, which you give through our cookie banner.

3. How we use your information

We use your personal information to:

  • Process, fulfil and deliver your orders and manage your account (to perform our contract with you);
  • Take payment and help prevent fraud (contract / legal obligation);
  • Send you order confirmations, delivery updates and service messages (contract);
  • Respond to your enquiries and provide customer support (our legitimate interest in helping customers);
  • Improve our website and understand how it is used, through analytics (with your consent);
  • Meet our legal, accounting and tax obligations (legal obligation);
  • Send you marketing only where you have asked us to (consent).

4. Cookies and analytics

Our website uses cookies to make it work and to help us understand how visitors use it. Non-essential cookies, including Google Analytics, are only set after you accept them via our cookie banner. You can change your choice at any time. For full details of the cookies we use, please see our Cookie Policy.

5. Who we share your information with

We only share your personal information where necessary to run our business, and never sell it. This may include:

  • Our payment provider (WooPayments / Stripe) to process payments;
  • Delivery staff and partners to deliver your order;
  • Our website hosting and IT providers who help us operate the site;
  • Email delivery services used to send order and service emails;
  • Google, for website analytics, where you have given consent;
  • Regulators, law enforcement or other authorities where we are legally required to do so.

6. How long we keep your information

We keep your personal information only for as long as necessary. Order and transaction records are normally kept for six years to meet HMRC and accounting requirements. Account information is kept until you ask us to close your account, and general enquiries are kept for a reasonable period before being deleted.

7. Your rights

Under the UK GDPR you have the right to: access the personal information we hold about you; ask us to correct or erase it; restrict or object to how we use it; request a copy in a portable format; and withdraw consent at any time. To exercise any of these rights, please contact us at office@ardsfuels.co.uk.

8. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information, including a secure (SSL) connection across our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Links to other websites

Our website may contain links to other sites. This policy applies only to Ards Fuels, and we are not responsible for the privacy practices of other websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

11. How to contact us or make a complaint

If you have any questions about this policy or how we handle your information, please contact us at office@ardsfuels.co.uk or on 028 9181 8007.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

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